Overview
DivyWeb LLC ("DivyWeb," "we," "our," or "us") operates the website located at divyweb.com (the "Site"). This Privacy Policy explains how we collect, use, store, and protect information when you visit our Site or engage with our services.
By using this Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Site.
DivyWeb is based in Phoenix, Arizona, and serves clients throughout the United States.
Information We Collect
We collect information in the following ways:
Information You Provide Directly
When you submit our contact form, you may provide:
- Your name
- Your agency or company name
- Your email address
- Your phone number (optional)
- The service area you are inquiring about
- A description of your project or problem
When engaging our paid services, you may also provide payment information as described in the Payment Information section below.
Information Collected Automatically
When you visit our Site, we automatically collect certain technical information including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring URL
- Date and time of your visit
This information is collected via cookies and Google Analytics as described below.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide the services you request
- To communicate with you about your project, account, or engagement
- To process payments for services rendered
- To improve the content and performance of our Site
- To analyze how visitors use our Site via Google Analytics
- To comply with applicable legal obligations
- To protect the security and integrity of our Site and services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Google Analytics
We use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they used prior to arriving at our Site.
Google Analytics uses cookies to collect this information. The data collected is aggregated and anonymized — we do not receive personally identifiable information from Google Analytics.
Google's ability to use and share information collected by Google Analytics about your visits to our Site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Contact Form Data
When you submit an inquiry through our contact form, your submission is:
- Stored in our WordPress database hosted on our secure web server
- Sent to our team via email notification for review and follow-up
- Accessible only to authorized DivyWeb personnel
We retain contact form submissions to maintain a record of client inquiries and to follow up on outstanding requests. We do not use contact form submissions for marketing purposes without your explicit consent.
If you would like your contact form submission deleted from our database, please contact us at [email protected] and we will remove it promptly.
Payment Information
When payment is required for DivyWeb services, we collect payment information in accordance with Payment Card Industry Data Security Standards (PCI DSS).
Payment card information (credit card numbers, CVV codes, expiration dates) is processed through PCI-compliant payment processors. DivyWeb does not store full payment card numbers on our servers or in our database.
Billing information such as your name, billing address, and the last four digits of your payment card may be retained for record-keeping and billing dispute purposes.
By providing payment information, you authorize DivyWeb to charge the applicable fees for services rendered.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law:
- Contact form submissions — retained until the inquiry is resolved or upon your request for deletion
- Client engagement records — retained for a minimum of seven (7) years for accounting and legal compliance purposes
- Payment records — retained as required by applicable tax and financial regulations
- Analytics data — retained per Google Analytics default retention settings (26 months)
Data Sharing
We do not sell or rent your personal information. We may share your information with third parties only in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our Site and delivering our services, including:
- Google Analytics — for website traffic analysis
- Payment processors — for processing payments in a PCI-compliant manner
- Web hosting providers — for hosting and infrastructure
These providers are contractually obligated to protect your information and may not use it for their own purposes.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of DivyWeb, our clients, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our Site.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access — the right to request a copy of the personal information we hold about you
- Correction — the right to request correction of inaccurate or incomplete information
- Deletion — the right to request deletion of your personal information, subject to legal retention requirements
- Objection — the right to object to certain types of processing
- Portability — the right to receive your data in a structured, commonly used format
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmitted to and from our Site, access controls limiting who can access stored data, and regular security reviews.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Continued use of our Site following the posting of changes constitutes your acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
DivyWeb LLC
Phoenix, AZ
Email: [email protected]